Streamlining lead capture for Telecom Franchise.
A national telecoms business were struggling with how to manage the lead capture and management for new enquiries to their franchisee business during a period of rapid growth. This meant that they were manually trying to handle multiple enquiries by multiple employees within an email inbox which led to an inefficient process and possible duplicate communication.
After an initial meeting to discuss and understanding the requirements the system needed, we were able to implement a Customer Relationship Management (CRM) system directly in their website. This included custom fields specific for their business and lead capture forms to easily gather new data directly into the system.
Scope of work.
- Easy Client Management
- Automated lead capture
- Email notification to Client, Lead & Referrer
- Integrated into WordPress website
- Ability to adapt and change marketing in future
Agency is built with the WordPress block editor and GenerateBlocks. You can easily save the containers and elements you would like to use on other pages using the editor’s Reusable Blocks feature.
– Andy Beddow (Business Development Manager) @ Pink Connect